Terms of Service

Last updated: 1 January 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Heavy Technology Solutions Limited ("Heavy Tech", "we", "us", "our"), a company registered in England & Wales under Company No. 14763677, with its registered office at Suite 6, 1a Broom Street, Swinton, Manchester, M27 5AN.

By accessing or using our website at heavytech.co.uk and our cloud-based software platform (collectively, the "Services"), you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

2. Description of Services

Heavy Tech provides a cloud-based software-as-a-service (SaaS) platform designed for businesses operating in waste management, aggregates, haulage, construction, recycling, and related heavy industries. Our platform includes the following modules, which may be available individually or as part of a bundled subscription:

• Waste Compliance: Submission of waste movements to the digital waste tracking service, deadline tracking, and amendment handling.
• Weighbridge: Weighbridge jobs and waste transfer e-tickets, hazardous consignments, sampling, site permits and audit logging.
• Routes & Deliveries: Route planning and ordering, a driver application, and proof of delivery with signature and photograph capture.
• Invoicing: Invoice generation from closed jobs, e-tickets and route stops, payment recording, and purchase ledger.
• Contracts & Pricing: Tiered product pricing, dated rates, and contract tonnage allowances.
• Fleet & Hauliers: Vehicle, driver and haulier records, customer accounts and customer sites.

We reserve the right to modify, update, or discontinue any aspect of the Services at any time. We will provide reasonable notice of any material changes that may affect your use of the Services.

3. Account Registration and Security

3.1 Account Creation

To access the platform, you must create an account by providing accurate, current, and complete information. You agree to update your account information promptly to keep it accurate and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to:

• Choose a strong, unique password for your account
• Not share your account credentials with any unauthorised person
• Notify us immediately at info@heavytech.co.uk if you suspect any unauthorised access to your account
• Accept responsibility for all activities that occur under your account

3.3 User Management

Account administrators may create additional user accounts within their organisation's subscription. You are responsible for ensuring that all users within your organisation comply with these Terms.

4. Subscription and Payment

4.1 Subscription Plans

Access to the Services is provided on a subscription basis. The specific features, limitations, and pricing of your subscription will be set out in your order form or subscription agreement. Subscriptions are billed in advance on a monthly or annual basis, as agreed at the time of purchase.

4.2 Payment Terms

All fees are quoted in pounds sterling (GBP) and are exclusive of VAT, which will be added at the applicable rate. Payment is due within 30 days of the invoice date unless otherwise agreed in writing. We reserve the right to charge interest on overdue amounts at the rate of 4% above the Bank of England base rate.

4.3 Price Changes

We may adjust subscription pricing from time to time. We will provide at least 30 days' written notice of any price increase. Price changes will take effect at the start of your next subscription renewal period.

5. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services in any way that violates any applicable local, national, or international law or regulation
• Attempt to gain unauthorised access to any part of the Services, other accounts, or any systems or networks connected to the Services
• Use the Services to transmit any malicious code, viruses, or other harmful software
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Services
• Use the Services to store or transmit any content that is unlawful, defamatory, obscene, or otherwise objectionable
• Resell, sublicense, or otherwise make the Services available to any third party without our prior written consent
• Use automated tools (including bots, scrapers, or crawlers) to access the Services without our express permission
• Remove, alter, or obscure any proprietary notices or labels on the Services

6. Customer Data

6.1 Ownership

You retain all rights, title, and interest in and to the data you submit to the Services ("Customer Data"). We do not claim any ownership of your Customer Data.

6.2 Licence to Use

You grant us a non-exclusive, worldwide licence to use, copy, store, and process your Customer Data solely for the purpose of providing and improving the Services, and as otherwise described in our Privacy Policy.

6.3 Data Protection

We will process any personal data contained within your Customer Data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, we act as a data processor and will enter into a data processing agreement with you upon request.

6.4 Data Portability

You may export your Customer Data at any time through the platform's built-in export functionality. Upon termination of your subscription, we will make your Customer Data available for export for 30 days, after which it will be permanently deleted in accordance with our data retention schedule.

7. Intellectual Property

7.1 Our Intellectual Property

The Services, including all software, code, algorithms, user interfaces, designs, trademarks, logos, and documentation, are and shall remain the exclusive property of Heavy Technology Solutions Limited. These Terms do not grant you any rights in our intellectual property except for the limited right to use the Services in accordance with these Terms.

7.2 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use, modify, and incorporate that Feedback into the Services without any obligation to you.

8. Service Availability and Support

8.1 Availability

We will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, excluding scheduled maintenance windows. We do not guarantee uninterrupted availability and shall not be liable for any downtime or service interruptions.

8.2 Scheduled Maintenance

We will provide reasonable advance notice of scheduled maintenance that may affect service availability. Where possible, maintenance will be performed outside of normal business hours (09:00 to 17:30 GMT/BST, Monday to Friday).

8.3 Support

Technical support is available during normal business hours via email. Response times and support levels are determined by your subscription plan.

9. Limitation of Liability

9.1 Exclusion of Certain Damages

To the maximum extent permitted by law, in no event shall Heavy Technology Solutions Limited be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or business interruption, whether arising from contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

9.2 Cap on Liability

Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to us during the 12-month period immediately preceding the event giving rise to the claim.

9.3 Exceptions

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully limited or excluded.

10. Indemnification

You agree to indemnify, defend, and hold harmless Heavy Technology Solutions Limited, its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) any Customer Data that you submit to the Services.

11. Term and Termination

11.1 Term

These Terms shall remain in effect for as long as you maintain an active account with us or continue to use the Services.

11.2 Termination by You

You may terminate your subscription at any time by providing written notice. Termination will take effect at the end of your current billing period. No refunds will be issued for unused portions of a subscription period unless otherwise agreed in writing.

11.3 Termination by Us

We may suspend or terminate your access to the Services immediately if:

• You breach any material provision of these Terms
• You fail to pay any fees when due and do not remedy such failure within 14 days of written notice
• You become insolvent, enter administration, or are subject to a winding-up petition
• Continued provision of the Services would be unlawful

11.4 Effect of Termination

Upon termination, your right to access the Services will cease immediately. We will make your Customer Data available for export for 30 days following termination, after which it will be permanently deleted. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) shall continue to apply.

12. Warranties and Disclaimers

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be error-free, uninterrupted, or free of harmful components. You acknowledge that no software is entirely free of defects and that the existence of minor defects shall not constitute a breach of these Terms.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, terrorism, power failures, internet disruptions, or failures of third-party services.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England & Wales, without regard to its conflict of laws provisions.

14.2 Jurisdiction

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England & Wales.

14.3 Dispute Resolution

Before commencing any legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation. If the dispute is not resolved within 30 days, either party may commence formal proceedings.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any applicable order form or subscription agreement, constitute the entire agreement between you and Heavy Tech with respect to the Services and supersede all prior or contemporaneous agreements, understandings, or representations.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorised representative of Heavy Tech. No failure or delay in exercising any right shall operate as a waiver of that right.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent in connection with a merger, acquisition, or sale of all or substantially all of our assets.

15.5 Notices

Notices to us should be sent by email to info@heavytech.co.uk or by post to our registered address. Notices to you will be sent to the email address associated with your account.

16. Contact Us

If you have any questions about these Terms, please contact us:

• Email: info@heavytech.co.uk
• Post: Heavy Technology Solutions Limited, Suite 6, 1a Broom Street, Swinton, Manchester, M27 5AN
• Company No.: 14763677